Trustacuity Financial Consulting Quick Support
Frequently Asked Questions
Find answers to common questions about Trustacuity Financial Consulting's educational videos, workshops, and online programs.
What is Trustacuity Financial Consulting and its main purpose?
We are an educational platform that combines downloadable video content with interactive workshops, providing a comprehensive learning experience through both self-paced and guided instruction.
What video formats are available for download?
Videos are available in MP4 format with multiple quality options (720p, 1080p, and 4K where available).
How do I register for a workshop and confirm my spot?
Browse available workshops, select your preferred session, and click “Register” to secure your spot.
How is my personal information protected?
We use industry-standard encryption and never share personal information with third parties.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.
How long do I have access to downloaded videos?
Once downloaded, the videos are yours to keep and watch offline indefinitely.
What technology do I need for workshops?
A computer or tablet with internet access and Zoom capability is all you need to participate.
Are my download habits and viewing patterns tracked?
We track basic usage metrics to improve our service but respect user privacy.
Can I access the platform on mobile devices?
Yes, our website is fully responsive and works on all devices, including smartphones and tablets.
What happens if my download is interrupted?
Our platform supports resume functionality – you can continue your download from where it stopped.
What if I miss a scheduled workshop?
All workshops are recorded and available for review, plus you can attend the next scheduled session.
How do you handle payment information?
Payment processing is handled by secure third-party providers with industry-standard encryption.